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Friday, January 27, 2012

Primary account cannot be removed from Outlook

Posted on 9:57 AM by Unknown
The Problem
I was remotely setting up a new user. Instead of resetting up everything under a new user we just re-use the existing user setting up new email and changing relative information like the username. After I had setup the new users email account for exchange, I tried to remove the old account and got the following error:"The primary account cannot be removed unless it is the only account in the profile. You must remove all other Exchange accounts before removing the primary account." So I couldn't remove his unless I deleted the account. That wasn't really a path I cared to take.

The Solution
Open up the Control Panel and click on "Profiles." Then click on "Add..." It will ask you for the information for the new exchange email account go ahead and put this info and step through the wizard.

Remove the old profile which has the old email account by clicking on it and then on the button labeled "Remove." Click on "OK" when done to close out the mail dialog box and then open outlook

You now only have one email account in the account settings.

Bottom Line
Outlook 2010 doesn't like removing the first Exchange account setup under a profile. At this point I have seen no way to get around this. The best solution  when removing the account and/or adding another exchange account is to remove the old Outlook Profile and create a new one.
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